Please find below presentations from the London Nuance Customer eXperience Summit 2018. If you have any questions regarding these presentations or the summit itself please contact

Nuance Keynote: AI for Customer Engagement
Carrie Lazorchak, SVP, Nuance Enterprise

Artificial Intelligence – From Lab to Results.
Tom Hebner, World Wide Head of the Cognitive Innovation Group

Our Virtual Assistant Journey
Ian Mahoney, Business Solutions Manager, Marks & Spencer’s

Secure Your Assets with Biometric Security (Awaiting approval for release)
Rachel Woodham, Programme Manager, Vodafone

Voice Biometrics. The Start of the Journey.
Andrea Ayres, Senior Manager, Automated Services, Lloyds Banking Group

Modern Voice Panel
Sebastian Reeve, Director Strategic Solutions, Nuance Enterprise

Analytics: Understand & Predict Consumer Behaviour
Fergus Keegan, Senior Director Sales Engineering. Will Cousins, Senior Director of Product Management
Frank Sherlock, Mark Williams, CallMiner.

The Future of Authentication and Fraud Prevention
Brett Beranek, Director Security Strategy

RBS – FraudMiner
Dave Cameron, Fraud Prevention Manager, Royal Bank of Scotland

SCC, Service Portal – Trinity
Ian Sherratt, Chief Innovation Officer

Navigating the Digital (Engagement) World
Bernard Louvat, SVP & General Manager, Nuance Enterprise

Choose Your Attitude
Debra Searle, British adventurer, television presenter, author and motivational speaker