Please find below presentations from the London Nuance Customer eXperience Summit 2018. If you have any questions regarding these presentations or the summit itself please contact brent.hunt@nuance.com.
Nuance Keynote: AI for Customer Engagement
Carrie Lazorchak, SVP, Nuance Enterprise
Artificial Intelligence – From Lab to Results.
Tom Hebner, World Wide Head of the Cognitive Innovation Group
Customer Presentation: Aviva, Digital & Customer Experience
Will Faulkner & Geoff Allard
Our Virtual Assistant Journey
Ian Mahoney, Business Solutions Manager, Marks & Spencer’s
Secure Your Assets with Biometric Security (Awaiting approval for release)
Rachel Woodham, Programme Manager, Vodafone
Voice Biometrics. The Start of the Journey.
Andrea Ayres, Senior Manager, Automated Services, Lloyds Banking Group
Modern Voice Panel
Sebastian Reeve, Director Strategic Solutions, Nuance Enterprise
Analytics: Understand & Predict Consumer Behaviour
Fergus Keegan, Senior Director Sales Engineering. Will Cousins, Senior Director of Product Management
Frank Sherlock, Mark Williams, CallMiner.
The Future of Authentication and Fraud Prevention
Brett Beranek, Director Security Strategy
RBS – FraudMiner
Dave Cameron, Fraud Prevention Manager, Royal Bank of Scotland
SCC, Service Portal – Trinity
Ian Sherratt, Chief Innovation Officer
Navigating the Digital (Engagement) World
Bernard Louvat, SVP & General Manager, Nuance Enterprise
Choose Your Attitude
Debra Searle, British adventurer, television presenter, author and motivational speaker